Stadium Policies
STADIUM ADDRESS
3200 George W. Busbee Parkway, NW
Kennesaw, GA 30144
BOX OFFICE
The Main Ticket Box Office is located on the west side of the stadium.
The Box office is open on event days beginning 1.5 hours prior to the event.
Will Call
Tickets can be picked up at Will Call (located at the Ticket Box Office)
Payment Options
We accept the following forms of payment: Cash, Visa, Mastercard, American Express and Discover
CAMERA/VIDEO EQUIPMENT
Cameras and hand-held video cameras are permitted in the stadium for Kennesaw State soccer matches. No images captured at KSU Soccer Stadium may be used for commercial purposes without the written consent of Kennesaw State and its affiliates. Kennesaw State, Atlanta Beat, KSU Soccer Stadium, and its sponsor advertisements, logos, and other materials are protected by United State intellectual property laws. Persons who violate this policy may be liable for intellectual property infringement. No cameras or recording devices are permitted at musical concerts.
CLOTHING
Guests are prohibited from wearing any clothing displaying profane or offensive material as determined by the stadium staff at their sole discretion. Guests wearing prohibited clothing may be denied entry into the facility until the profane or offensive material is no longer visible. Guests found within the facility wearing clothing displaying items that can be construed as profane, or offensive, will be asked to provide a solution where the items will no longer be displayed. If no solution can be found or the solution does not meet the satisfaction of management, the guest may be ejected from the facility. Guests who are ejected from the facility for violating this section will not receive a refund for their ticket(s) or be compensated in any way.
CODE OF CONDUCT
All KSU Soccer Stadium guests are expected to maintain reasonable and appropriate behavior at all times. Any behavior defying the code of conduct, as determined by facility management can result in ejection and possible arrest. Guests who are ejected from the facility will not receive a refund for their ticket(s) or be compensated in any way. Inappropriate behavior includes, but is not limited to:
• Standing on chairs/seats
• Entering a seating area without the correct ticket
• Drunk and/or disorderly conduct
• Fighting or challenging others to fight
• Interference with the event, or participants of the event in any way
• Throwing, tossing, or discharging any object within the facility
• Kicking or throwing inflated soccer balls or Frisbees.
• Using profanity and/or other offensive, racial, obscene, or abusive gestures or language toward or in reference to players, coaches, referees, fans, performers, or staff members
• Disturbing other guests’ enjoyment of the event
• Violating KSU Soccer Stadium rules, regulations, or policies
• Violating any local, state, or federal laws
KSU Soccer Stadium management reserves the right to deny entry of any guest displaying inappropriate behavior, as determined by facility/event management.
COOLERS
See “Prohibited Items.”
CONCESSIONS
KSU Soccer Stadium has 4 permanent concession stands and plenty of portable concession kiosks throughout the stadium. There are also plenty of your fan favorites like hot dogs, nachos, popcorn, and soda. You may use cash and/or credit cards at the fixed concessions locations and cash only at the portable locations. Hours of operation for concession sales within KSU Soccer Stadium will vary depending on the schedule of events.
CORPORATE SPONSORHIP/ADVERTISING
KSU Soccer Stadium is a multi-purpose facility featuring a wide array of events year-round. For more information or get a package developed to meet your company’s marketing strategies and goals, please contact Lauren Katovsky at lkatovsk@kennesaw.edu.
CREDIT CARDS
Credit cards are accepted throughout KSU Soccer Stadium. Credit cards may be used at the Ticket Box Office, Merchandise Stands, and most Concession Stands. Accepted cards include: Visa, MasterCard, American Express, and Discover.
DIAPER CHANGING STATIONS
Diaper changing stations are located in all women’s, and men’s restrooms.
DISABLED ACCOMMODATIONS
KSU Soccer Stadium is committed to providing every guest with comfortable and enjoyable experience at its facility. KSU Soccer Stadium meets all ADA requirements. Please contact us ahead of time if you need any special accommodations at 678-298-4780.
DRINKING FOUNTAINS
Drinking fountains are located in the following areas of the stadium: South east concourse, West concourse
EJECTIONS
Attending an event at KSU Soccer Stadium should be an enjoyable and safe experience for all. It is our goal to avoid ejections or arrests. However, it is of primary importance that each guest is able to enjoy a quality experience while in attendance. Therefore, a code of conduct will be enforced that emphasizes good sportsmanship and generally accepted standards of behavior. Season ticket holders and suite holders are responsible for the actions of their guests and are subject to cancellation of tickets. See “Code of Conduct”.
ELEVATORS
The elevator is located on the West Concourse – in the north corner of the stadium.
EMERGENCY EVACUATION
In the unlikely event that an emergency situation would require the stadium to be evacuated, instructions will be relayed via the public address system. If such circumstances arise, please remain calm, use common sense and follow any instructions as they are announced. In the event that the PA system is unavailable, please proceed toward the nearest KSU Soccer Stadium employee for further instructions.
FIELD ACCESS POLICY
Stadium guests are not permitted access to the playing field at any time unless they have the appropriate credentials or tickets. Anyone entering the field without proper credentials is subject to removal from the stadium and arrest.
FIGHTING
Any guests involved in any kind of physical or verbal altercations are subject to ejection and arrest. See “Code of Conduct”.
FIRST AID
If you require medical assistance within the stadium, please contact the nearest KSU Soccer Stadium employee or proceed to the First Aid station located on the West Concourse.
FOOD AND BEVERAGE
The following items may NOT be brought into the facility:
• Glass or plastic bottles
• Outside food or beverages
• Aluminum cans
Guests may dispose of or return to their vehicles any unauthorized items prior to entering into the facility. Items will not be stored, secured, or kept for return by KSU Soccer Stadium.
GATE OPENING TIMES
For most events, gates will open 60 minutes prior to event start time for ticket holders.
INTOXICATED GUESTS
All guests at KSU Soccer Stadium are expected to drink responsibly and ensure they have a safe and responsible means of transportation before leaving the facility. Any guest who is intoxicated/impaired entering KSU Soccer Stadium will be denied entry to the facility. Any guests found intoxicated/impaired within KSU Soccer Stadium and causing a disturbance, determined by management will be asked to leave the facility without refund and may be subject to further consequences, such as arrest.
LOST & FOUND
There is one Lost and Found collection point at KSU Soccer Stadium. In the stadium, if you find an item that is not yours, please take it to Guest Services. The Guest Services center is located on the west side of the stadium near the main gate.
Post Event Event guests wishing to inquire about the possibility of retrieving a lost item after an event should email klettiere@theatlantabeat.com. Guests wanting to claim a found item must be ready to positively identify the item. Lost and found items will be logged and kept by Customer Service for fourteen (14) calendar days. Unclaimed items will be donated to charity after this holding period.
LOST CHILDREN
Customer Service suggests that a parent/guardian place a ticket stub inside each child’s pocket or sock to assist KSU Soccer Stadium staff in locating a child’s group in the event of separation. Separated children and parents should contact the nearest KSU Soccer Stadium employee or go to Guest Services located on the west side of the stadium.
MARKETING/SPONSORSHIP/PAMPHLETS
No unapproved marketing, advertising or promotion will be permitted on KSU Soccer Stadium property including, but not limited to:
• Unauthorized distribution of literature, business cards, flyers, handouts of any kind, pamphlets, other written forms, etc.
• Placing of any unapproved material on car windshields
• Chanting or shouting words associated with commercial advertising
• Wearing clothing in a matter intended to advertise
• Possessing banners, flags, signs or posters displaying words or pictures associated with commercial advertising
• Product sampling of any kind.
• All cases are subject to review and decision by facility/event management.
• Guests found to be marketing may be subject to ejection and will be removed from KSU Soccer Stadium.
Guests found participating in any form of unauthorized marketing will be asked to collect all pieces of marketing handed out and dispose of them in the trash. Any guest or marketing company violating this section is liable for any and all additional clean-up costs and is subject to being billed by KSU Soccer Stadium.
Guest/companies found marketing on property without authorization may be cited with trespassing. If your company or organization is interested in advertising, marketing or sampling product at KSU Soccer Stadium, please email lkatovsk@kennesaw.edu for marketing pricing options.
PARKING POLICY
For Kennesaw State events, KSU Soccer Stadium parking lots normally open 2½ hours prior to kickoff and parking is free in designated lots.
PETS
Service animals (i.e. guide dogs) are the only pets allowed into KSU Soccer Stadium.
PRESS/MEDIA ENTRANCE
The Press/Media entrance is located on the North side of the stadium. Access is restricted to credentialed press and media only. For media questions, contact Scott Lipsky at slipsky@kennesaw.edu.
PROFANITY/OFFENSIVE LANGUAGE AND GESTURES
See “Code of Conduct”.
PROHIBITED ITEMS
KSU Soccer Stadium, in conjunction with KSU & Cobb County law enforcement officials, is dedicated to providing a safe and secure environment in which to enjoy events at KSU Soccer Stadium. Police officers are stationed in and around the stadium. Dedicated and trained security officials will be stationed at all entrances. All persons entering the stadium are subject to search and questioning. Full cooperation with the authorities is appreciated and will help speed the progression of the lines.
Items NOT permitted into the facility include but are not limited to:
• Alcohol
• Weapons of any kind (i.e. knives (including pocket knives), pepper spray, stun-guns, slingshots, concealed weapons, firearms, etc.)
• Fireworks of any kind (including smoke bombs and flares)
• No glass and plastic bottles, cans, coolers, containers, food or beverages of any kind
• Bags larger than 12”x 12” x 12”
• Air horns, whistles, seat cushions with backs
• Illegal drugs or chemicals
• Laser pointers
• Umbrellas
• Animals (except service animals)
• Unapproved pamphlets, handouts, advertisements, etc.
• Skateboards, roller blades, roller skates, roller shoes, etc.
• Other items as may be determined by the Atlanta Beat or stadium security staff or management
Anyone with an item that does not pass security measures will be asked to either take the item back to their vehicle or dispose of it before entering KSU Soccer Stadium. Purses, backpacks, fanny packs, diaper bags or any other bags may be brought into the stadium, but will be searched at the bag inspection area. Please be aware that prohibited items, policies and security parameters may be modified from event to event. Please contact Kristin Lettiere at klettiere@theatlantabeat.com for stadium policies during special events.
RE-ENTRY POLICY
There is a no re-entry policy allowed. Exception: for safety reasons due to inclement weather, fans may seek safety in their vehicles.
RE-SALE OF TICKETS
It is unlawful for any person to resell or offer the resell a ticket to an event in any city right-of-way, city property or property owned, leased, or managed by the event sponsor. All violators will be prosecuted to the fullest extent of the law.
RENTAL OPPORTUNITIES
If you are interested in renting KSU Soccer Stadium for an event, contact Kristin Lettiere at klettiere@theatlantabeat.com
RESTROOMS
All restrooms throughout KSU Soccer Stadium are wheelchair accessible. The following is a list of areas where restrooms are located:
*West Concourse (two (2) Women’s restrooms, two (2) Men’s restrooms)
*South Concourse (one (1) Women’s restrooms, one (1) Men’s restrooms)
*East Concourse (two (2) Women’s restrooms, one (1) Men’s restroom)
SEAT NUMBERING SYSTEM
The sections are numbered from the Northwest corner of the stadium (section 101) and increases in a counter-clockwise direction (ends with section 131).
Viewed from the field, seats are numbered from right to left and rows are labeled from the bottom beginning with A.
See stadium map by going to the following link for further details.
SMOKING POLICY
Smoking is not permitted in the stadium.
SUITES
Suites are available on multi-year leases or on rent-per-event basis. For information on leasing, please contact Director of Crowd Building, Scott Foster at 678-298-4778.
All suites have restrictions on the amount of guests in the suite. Suites exceeding capacity may be closed for the event and all guests ejected at the discretion of management.
THROWING OBJECTS/PROJECTILES
Throwing objects within the facility or onto the field is strictly prohibited. Guest found throwing any object within the facility will be ejected and subject to arrest. See “Code of Conduct”.
